99xq Privacy Policy

1 Introduction and Scope

99xq ("we", "us", or "the platform") operates a safe and reliable online gaming and betting service for users in Bangladesh. This privacy policy ("policy") describes what information we collect from you when you use our website https://99xq.cam and all related services, how we use that information, and how we keep it secure.

By using our website or services, you are considered to have given your consent to this privacy policy. If you do not agree with any terms of this policy, you are requested to refrain from using our services.

This policy applies to all registered members of the 99xq platform, guest browsers, and any person who visits our website or uses our services.

2 What Information We Collect

99xq collects various types of information to provide you with the best possible service. The information collected is described in detail below:

2.1 Personal Identification Information

When you create an account on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Current residential address
• National ID card or passport number (for KYC verification)
• Payment-related information (partial details of bKash, Nagad, Rocket, or bank accounts)

2.2 Automatically Collected Information

The following information may be collected automatically while you use our website:

• IP address and device type
• Browser type and operating system
• Pages visited, clicks, and session duration
• Information obtained from cookies and similar tracking technologies
• Login time and logout time records

2.3 Transaction-Related Information

We retain complete records of all financial activity on our platform, including deposits, withdrawals, or game-related transactions. This includes the transaction date, amount, payment method, and transaction status.

3 Purpose of Using Information

99xq uses the information collected from you only for the legitimate purposes listed below:

• Account creation, verification, and management
• Processing financial transactions and maintaining records
• Confirming your age and identity (KYC process)
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support services
• Creating a customized gaming experience based on your preferences
• Sending relevant promotions and bonus offers (with your consent)
• Meeting legal obligations and complying with regulatory guidelines
• Improving platform security and performance
• Operating and supporting responsible gaming services

We never sell or rent your information to third parties outside our direct services. Further details on data sharing restrictions are described in section 5.

4 Cookie Policy

99xq uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help us improve our services.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To monitor and improve website performance

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.

5 Sharing Information with Third Parties

99xq is committed to keeping your personal information confidential. We may share information with third parties only in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers
• Game providers: Minimum information required to operate game services smoothly (such as Pragmatic Play, JILI, Spribe, Evolution Gaming)
• Law enforcement agencies: Under legal directives, court orders, or direct regulatory requests
• Technology partners: Website hosting, security verification, and analytics service providers who are bound by strict confidentiality agreements
• Fraud prevention: Relevant authorities for the purpose of preventing money laundering or fraudulent activities

Outside the circumstances listed above, we will not disclose your personal information to any third party without your full consent. In particular, we never sell, rent, or commercially transfer your information.

6 Data Security Measures

99xq follows the highest industry security standards to protect your personal and financial information. Our data protection measures are described below:

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Storage of sensitive information with AES-256 encryption
• Two-Factor Authentication facility
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Organizational Safeguards

• Only authorized personnel can access sensitive information
• All staff are bound by confidentiality agreements and receive regular training
• A rapid response plan exists in the event of a data breach

However, no method of transmitting information over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee complete security of data transmission.

7 Data Retention Period

99xq retains your personal information only for as long as necessary. In determining the retention period, we consider the following:

• Duration of account activity
• Legal and regulatory obligations (generally 5-7 years)
• Financial record retention requirements under Anti-Money Laundering (AML) laws
• Possibility of legal disputes or claims

Even after you close your account, some information may be retained for a specified period for legal reasons. At the end of this period, the information is securely deleted or anonymized.

8 Your Rights

As a user of our platform, you have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you
• Right to rectification: You can request correction of inaccurate or outdated information
• Right to erasure: Outside of legal obligations, you can request deletion of your information
• Right to object to processing: You can object to the use of your information for specific purposes
• Right to data portability: You can request your information in a structured digital format
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time

To exercise the rights listed above, please contact us through the contact details mentioned below. We will try to respond to your request within 30 business days of receipt.

9 Protection of Minors' Information

The 99xq platform is strictly for persons aged 21 and over only. We do not knowingly collect or process information from any person under the age of 21.

Age verification is a mandatory step in the registration process. If we suspect that a user is under the age of 21, we will immediately suspend that account and delete the associated information.

If you believe we have inadvertently collected information about a minor, please contact us immediately.

10 Policy Changes and Updates

99xq reserves the right to update or modify this privacy policy at any time. Reasons for changes may include:

• Changes to legal or regulatory obligations
• Improvements to our services or technology
• Improvements based on user feedback and suggestions
• Changes in business operations

If there are any significant changes, we will send a notice to your registered email address and update the "Effective Date" at the top of this page. Continued use of our platform after notice has been sent will be considered acceptance of the updated policy.

We recommend that you review this page regularly so that you remain informed about the latest policy.

11 International Data Transfers

99xq primarily provides services to the Bangladesh market. Some of our technology partners and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) are located outside Bangladesh.

When sharing information with such third parties, we ensure that they follow privacy and security standards equivalent to or higher than our own and are legally bound to us by contract.

In every case of data transfer, we send only the minimum information required and obtain adequate protection assurances from all relevant parties.

12 Privacy-Related Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team is always ready to answer any of your queries:

When contacting us, please provide your registered email address and details of your request so that we can assist you quickly and effectively.

We respect your privacy and our commitment to upholding this policy remains firm. We are always committed to ensuring a safe and enjoyable experience for you on the 99xq platform.