99xq Terms and Conditions

General Terms

These terms and conditions ("Terms") apply to the use of the 99xq platform ("Platform" or "99xq") and all its services. By accessing the website, creating an account, or using any game or betting service, you are automatically considered to have fully accepted these Terms.

99xq is a secure and reliable online gaming platform offering casino games, slots, live games, and sports betting for Bangladeshi users. Our platform uses SSL encryption and strict measures to ensure fair play.

99xq reserves the right to amend these Terms at any time without prior notice. Updated Terms will take effect as soon as they are published. It is the user's responsibility to check this page regularly.

Account Registration

To create an account on the 99xq platform, the following conditions must be met:

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Account login details (username and password) must be kept completely confidential.
• You are fully responsible for all activity carried out on your account.
• If any account information changes, 99xq must be notified immediately.

2.1 Identity Verification

99xq reserves the right to verify a user's identity at any time if required. This process may require submission of a national ID card, passport, or other government-issued documents. Failure to complete identity verification may result in the account being temporarily or permanently suspended.

2.2 Account Security

Use a strong password to keep your account secure. Avoid easily guessable passwords such as your date of birth or sequential numbers. If you suspect any unauthorized access, notify our support team immediately.

Age Limit and Eligibility

The following eligibility conditions must be met to use the 99xq platform:

• You must be at least 21 years of age.
• Online gaming must be legally permitted in the country or region where you are located.
• You must confirm that you are not enrolled in any active self-exclusion program.
• You must register under your own name and may not operate an account on behalf of another person.

Providing false information about age or eligibility will result in immediate account closure, and all deposited funds may be forfeited.

Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods can be used to deposit funds at 99xq: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳300 (applicable for each method).
• Deposits must be sent from your own payment account.
• Depositing using a third-party payment account is prohibited.
• Using payment methods for fraudulent purposes will result in account suspension.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• The withdrawal process is generally completed within 1 hour.
• Withdrawals can only be made to the payment account from which the deposit was made.
• Withdrawals may be placed on hold until identity verification is completed.
• Withdrawals cannot be made if the bonus wagering requirement has not been met.

Bonuses and Promotions

99xq offers various bonuses and promotional offers. Each offer has its own terms and conditions, which must be read before claiming.

5.1 Welcome Bonus

New users can receive a 200% bonus on their first deposit up to ৳5,000. The following terms and conditions apply to this bonus:

• Wagering requirement applicable before claiming the bonus: 20 times (20x).
• Before withdrawing the bonus amount, the total of the deposit and bonus must be wagered 20 times.
• The welcome bonus is available only once per account.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being closed.

5.2 General Bonus Policy

• Bonuses must be claimed within the time limit set for the relevant promotion.
• Bonus balance cannot be transferred to another account.
• 99xq reserves the right to modify or cancel any promotion.
• If misuse of promotional benefits is found, the bonus will be forfeited.

Betting and Gaming Policy

The following policies must be followed when playing games and placing bets on the 99xq platform:

• All game outcomes are determined by an impartial Random Number Generator (RNG), which ensures fair play.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If the outcome of a game becomes uncertain due to a technical error, the relevant bet will be considered void and the stake will be refunded.
• 99xq will not be held responsible if a game is interrupted due to loss of internet connection.

6.1 Live Gaming Rules

Respectful conduct must be maintained with the dealer and other players while participating in live casino games. Accounts may be temporarily suspended due to disrespectful language or behavior.

6.2 Sports Betting Rules

Bets will be settled once the result of a sports event is confirmed. If an event is postponed or cancelled, the stake is generally refunded. Specific rules are detailed on each sport's page.

Prohibited Activities

The following activities are strictly prohibited on the 99xq platform and violations will result in immediate action:

• Creating or using multiple accounts.
• Abusing bonuses or using bonus-hunting strategies.
• Accessing or using another person's account.
• Interfering with the platform's software or systems, or using fraudulent software.
• Using the platform for money laundering purposes.
• Providing false or misleading information.
• Misconduct or threats toward platform staff.
• Selling or transferring account benefits to another person.

Account Suspension and Closure

8.1 Suspension or Closure by 99xq

99xq may temporarily or permanently close any account in the following circumstances:

• If evidence of a breach of the Terms is found.
• If identity verification fails.
• If unusual or suspicious activity is detected.
• In accordance with a court order or government directive.

8.2 Closure by the User

You may request account closure at any time by contacting our support team. Any eligible balance may be withdrawn before the account is closed. However, any bonus amount that has not met the wagering requirement will be forfeited.

Limitation of Liability

To the maximum extent permitted by law, 99xq will not be liable for the following:

• Loss or inconvenience caused by internet disconnection or technical errors.
• Issues arising from the failure of third-party software or services.
• Loss caused by the user's own carelessness or negligence.
• Loss resulting from unauthorized access to an account (if the user has disclosed their own information).

Gaming is a form of entertainment and there is no guarantee of winning. 99xq is not responsible for financial losses arising from gaming. Please play responsibly.

Privacy and Security

99xq places the highest priority on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information will not be sold to any third party.
• Information will not be disclosed except when required by legal obligation.
• Payment information is stored and processed following the highest security protocols.

For more details, please read our Privacy Policy.

Responsible Gaming

99xq believes that gaming is an enjoyable form of entertainment — but it should never become a source of problems. We encourage users to play responsibly.

• Set a specific budget and do not exceed it.
• Do not place more bets to try to recover losses.
• Do not consider gaming as a source of income.
• Do not prioritise gaming over family or work responsibilities.

If you experience gaming-related problems, use our self-exclusion feature or visit the Responsible Gaming page for more details.

Terms Changes & Applicable Law

12.1 Changes to Terms

99xq reserves the right to update or modify these terms and conditions at any time. For significant changes, we will attempt to notify users by email. However, continuing to use the platform after updated terms have been published will be considered acceptance of the new terms.

12.2 Dispute Resolution

In the event of any dispute, please contact the 99xq support team first. Our team will work towards a fair and prompt resolution. For assistance, contact us via 24/7 live chat or at [email protected].

12.3 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between 99xq and the user, and replace any prior oral or written understandings.